What Product Advisor actually does.
No marketing bullet points. Here's the list of features, how they work and when you'll use them in practice.
RAG over your catalog
Retrieval-Augmented Generation searches your real products. The answer is generated, but grounded in a specific item from your e-shop — link, price, availability.
Knowledge base from documents
Upload PDF, CSV, Markdown — datasheets, safety data sheets, manuals, FAQ, terms. The bot indexes them and cites the source and page in its answers.
Multi-stage search
Semantic embedding search + full-text + reranker + attribute filtering (price, material, color, dimension). Finds the product even when the customer describes it in their own words.
Czech + e-commerce vocabulary
Tuned for Czech e-commerce: technical vocabulary, inflection, technical terms. Not an English support tool translated into Czech.
Sales Agent (beta)
Distinguishes purchase intent from an informational query. On a purchase it recommends a specific SKU, offers to add it to the cart, and can create a lead and forward it to you.
Live chats — operator takeover (GROWTH+)
When the bot isn't enough or the customer wants a human, they click „Talk to a person". In the portal you see a list of waiting conversations, take one over and chat with the customer live — the bot stays silent meanwhile. Once resolved, you release the conversation and the bot takes over again. No extra integration, right in the portal.
Catalog integration
Heureka XML feed, custom XML, CSV. Automatic sync at a configurable interval (default once a day). For Shoptet and other platforms, direct connection with no configuration.
Embed widget with one script
One line before </body>. Fully customizable colors, position, language, welcome message. Works on any platform (Shoptet, Woo, Shopify, Upgates, custom).
API + webhooks (GROWTH+)
Custom integrations via REST API. Webhooks for new conversations, lead capture, detected purchase intent. Send events to your CRM or analytics.
Multiple sites under one account
Managing several e-shops or brands? One account, one login — switch between sites with a single click. Each site has its own catalog, bot and look, but you manage them all in one place. Ideal for agencies and multi-brand companies.
Knowledge Assistant in the works
A new mode that doesn't sell — it only answers. A bot built over your company documents: guidelines, manuals, internal documentation, terms, FAQ. It gives customers and colleagues inside the company a precise answer with a source, instead of digging through a PDF or emailing support. The same core (RAG over your data) as Product Advisor, just without the sales logic.
Security first: Your internal data never leaves your environment, we don't use it to train models, and we also offer on-premise operation right on your infrastructure — for sensitive company documents you don't want to let out.
We're still building it. If you're interested for internal use or a knowledge base, get in touch — we'll gladly include you among the first.
What we don't promise
- × We won't replace your entire customer service — Product Advisor is chat + knowledge, not an email ticketing system.
- × The Sales Agent is beta. It works well for typical scenarios and is still learning edge cases.
- × We're not „thousands of customers". We're a new product — the upside is a personal approach and quick response to requests.
- × It's not a mobile app. It's a website widget (responsive, works on the customer's phone too).